| Communications Division Questions |
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What phone number do I call to report an
emergency? |
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How do I report an emergency? |
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I misdialed and called 911 when I was trying
to call information and a dispatcher called me back - how come? |
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I am concerned for friends or family members
who do not speak English or are hearing impaired - can the Sheriff's Office
help them in an emergency? |
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| Custody Questions |
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Tell me about visiting an inmate in the
Outagamie County Jail. |
| How do I send mail to an inmate? |
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Can I talk with an inmate on the telephone? |
| How do I post bail for an inmate? |
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How do I find out if somebody has been
booked into the Outagamie County Jail? |
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How do I find out court information about an
inmate? |
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What happens to a person when he or she is booked into the Outagamie County
Jail? |
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What phone
number do I call to report an emergency? |
| 9-1-1 |
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How do I report an emergency? |
When you dial 9-1-1, speak
slowly and calmly. Listen to the instructions/questions of the
9-1-1 telecommunicator. State where the emergency took place and any
additional information you may have. Try to provide as much detail as
possible. If you are describing someone, try to remember height,
weight, age, hair and eye color or any distinguishing features.
If a vehicle is involved, get the license number, color
and make.
If you are reporting a medical emergency, listen very
carefully to the questions the 9-1-1 telecommunicator is asking. They
are following emergency medical dispatch protocols in order to send the
proper emergency services to help you. |
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I misdialed and called 9-1-1 when I was trying to call information and a
dispatcher called me back. Why? |
| When a 9-1-1 call is received,
the telecommunicator does not know if there is a true emergency at the
residence until they talk to someone. A person could conceivably be
having a heart attack and dial 9-1-1 and then pass out. A call back
must be made to ensure there is no emergency. If someone misdials,
please stay on the line and explain what happened to the telecommunicator. |
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I am concerned for friends or family members who do not speak English or are
hearing impaired. Can the Sheriff's Office help them in an emergency? |
| Outagamie County 9-1-1 center
has the capability of communicating with anyone due to a service called
Language Line. Language Line is over-the-phone interpretation which is
available 24 hours a day, 7 days a week. Over 140 language
interpretations are available. The interpreter serves as a
communications conduit between the telecommunicator and the non-English
speaking caller. Through a series of questions, it will be determined
what type of emergency exists and what emergency services will be
dispatched. Outagamie County 9-1-1 also has
Telecommunications Device for the Deaf (TDD). When a TDD call is
received, the telecommunicator types a message to the caller. The
caller then types a response to advise the location and type emergency they
have. The proper emergency services will be dispatched to the caller's
location. |
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Tell me about
visiting an inmate in the county jail. |
| If you are interested in visiting an inmate
and are not sure of that inmate's visitation time, you should contact the
Jail at 920-832-4449 to find out the visitation schedule. Visitation
is determined by housing assignment location. Lock-up inmates have two
visiting times per week, each lasting 45 minutes. Huber Law inmates
have one visiting time per week, lasting 30 minutes.
Inmates are usually housed in temporary units until they've
been incarcerated for at least 24 hours, so it is advised not to call for
visiting information until at least 24 hours after the inmate has been
incarcerated.
Inmate visitation access is determined on a first-come,
first-serve basis. During business hours, when the Justice Center
lobby is open, visitors should enter through the front door of the Justice
Center and proceed straight ahead to Elevator 3. After business hours
and on the weekends, visitors should use the Work Release entrance located
on the east side of the Justice Center next to the loading dock.
Visitors should arrive and check in at least 5 minutes before the scheduled
visiting time and begin by picking up the phone by Elevator 3 in the lobby
of the Justice Center. Each inmate is allowed 3 visitors per visit.
Infants and children count as a person.
Visitor sign-in begins promptly at the beginning of the
scheduled visiting time. Visitors should have a state ID or driver's
license at sign-in to visit or they will be denied visitation. Persons
under the age of 18 years old must be accompanied by an adult or they will
be denied visitation.
Any person who arrives late for a visit or checks in after
the visiting booth is full, will be denied a visit. Proper conduct and
attire is required for all visitors. Jail staff will have complete
discretion to determine proper conduct and attire. |
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How do I send mail to an inmate? |
| If you would like to send mail to an inmate,
please address it to the following: Outagamie County
Jail
c/o (inmate's name)
PO Box 1779
Appleton, WI 54912-1779
All mail must have a return address and no markings or
drawings on the outside of the envelope. Mail must not have any
suspicious odors, including perfume. Mail that does not comply with
these rules is considered jail contraband and is undeliverable. |
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Can I talk with an
inmate on the telephone? |
| Inmates are allowed to call out of the Jail
by using a phone card purchased from the Jail, by calling collect, or you
may set up a prepaid account. In order for you to receive a call by
means of prepay, you first have to call Inmate Calling Solutions at
1-888-506-8407 to set up an account with them. Phone calls from
inmates are limited to 15 minutes each. Inmates are not allowed to
receive phone calls. Messages will be taken for
emergencies only. If you have an emergency message for an inmate, you
may contact the Jail at 920-832-5265. The officer taking the call will
ask you questions concerning information they may need to verify the
situation. Once the situation is verified, the message will be
delivered to the inmate.
If you are receiving unwanted phone calls from an inmate,
you may contact Inmate Calling Solutions to block calls from inmates in our
Jail. Inmates are usually allowed to make phone calls from their cell
blocks between 5:00 a.m. and 10:15 p.m. |
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How do I post bail for an inmate? |
| If you wish to post bail for an inmate, you
should contact the Jail at 920-832-5630 to find out the exact amount of
money that is needed to be posted. Bail can only be posted by cash,
credit card, money order or cashier's check. Bail can be posted at any
jail in the state of Wisconsin (keep in mind not every jail accepts credit
cards. You should contact them prior to your arrival to avoid any
problems). All bonds have to be taken at a jail or police department.
You cannot post any bail over the phone even if you are using
a credit card. All bail has paperwork that needs to be signed and
witnessed. If you wish to post by credit card, only the credit card
holder, with photo ID, may post the bond in person.
If the inmate came to jail with money and does not owe the
jail money from previous incarcerations, that money can be used towards
their bail. |
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How do I find out if somebody has been booked into the Outagamie County
Jail? |
| You may contact the Jail at 920-832-5265 to
find out if someone has been booked in. Adult bookings are public
information. If someone has recently been arrested and they have not
yet arrived at the Jail, we will not have any information. We can only
give you information after they arrive at our facility. |
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How
do I find out court appearance information about an inmate? |
| If someone is booked into the Jail on new
charges or warrants (with the exception of municipal warrants for which you
should contact the municipality to learn court information), they will
normally go to court between 3:30 p.m. and 4:30 p.m. the following business
day. If they are booked in on a warrant Friday or during the weekend,
they will normally go to court Monday morning between 9:00 a.m. and 10:00
a.m. If they are booked in on a new charge on Friday or during the
weekend, they will normally go to court between 3:30 p.m. and 4:30 p.m. on
Monday. If an inmate had a court appearance and you
would like to learn the outcome, you may check the Wisconsin Court Access
website at
http://wcca.wicourts.gov/index.xsl or, if the information is not yet
available there, you may contact the Jail at 920-832-5265.
If you would like to know the next court date for an
inmate, you may check the Wisconsin Court Access website or you may call the
Outagamie County Clerk of Courts office at 920-832-5131. |
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What happens to a person when he or she is booked into the Outagamie County
Jail? |
| When someone arrives at the Outagamie County
Jail after arrest, they first go through the booking process. The
booking process includes inventory of the inmate's property and money,
medical screening and other general questions. The inmate is also
fingerprinted and photographed. The inmate is then offered a chance to
make a phone call. If the inmate is unable to arrange for his or her
bond to be posted (if they have one), they are then changed over into a jail
uniform and placed in a temporary receiving housing unit. Within 24
hours they are usually moved to a regular housing unit. |
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